Freedom Exteriors has been working with other roofing companies, manufacturers, and suppliers in our area to found a professional roofing association. I believe the first order of the day is to develop a code of ethics. It needs to be something that property owners and managers can use to gage a companies intent. Just the other day I was contacted by a local television station about a roofing company that did not honor their obligation to a homeowner. Although they charged a very high price to replace a roof, when it leaked, they did not respond. The television station investigated and found this company was not insured nor had a state license. The roofing company owner, in fact, had a felony which disqualified him from getting a license.
This started me thinking about a way to protect the property owner from this risk. Freedom Exteriors is working to help found a local professional group that will offer the public a way to reduce their risk when choosing a roofing company to work on their property. I believe the first order of business is to offer a code of ethics. The following is a partial list of issues I would like to see addressed.
1. We must agree to constantly seek to provide the highest value to our client, and prove it.
2. We must follow all manufacturer's installation protocols and use only the correct materials.
3. We must always give our clients a complete and accurate proposals for the project. This proposal must be detailed and include all materials and processes used along with an accurate price.
4. We must show proof of our licenses and insurance. The insurance must be both general liability and worker's comp and in amounts that are reasonable for the project.
5. We must follow all state and local requirements including bonding, permitting, and quality.
6. We must pay our suppliers and offer our clients proof when ask.
7. We must follow all OSHA safety rules on all project.
8. We must convey and honestly explain any and all material or labor warranties.
9.We must, at all times, protect our clients property as if it were our own.
This is a beginning, if you have any comments or questions, call me or comment on this blog.
Bill